If you can’t find the answer you’re looking for below, our friendly Guest Services team is here to help, seven days a week.
Whether you have a question about your booking, your stay, or the local area, we’re only a phone call or email away.
And remember, booking directly with us is the best way to save, giving you access to our best available rates and the most personalised service before, during, and after your stay.
Payment is due on arrival or if you are arriving outside Reception hours we will contact you to make payment. Mariners Cove accept cash, EFTPOS or credit card payments. Credit card / EFTPOS surcharges apply. If you will be arriving after hours, please contact Guest Services to discuss payment prior to your arrival.
Visa / Mastercard / EFTPOS / AMEX surcharge: 1.1%
Credit card details are collected to guarantee the booking (though not charged until the day of arrival).
Bookings can be made online anytime; for best rates, book direct.
If you require a booking today and it is outside of our Reception hours, call 03 5156 7444.
Reception is open 7 days a week:
Yes, we offer corporate rates to guests travelling for business. Contact Guest Services to discuss our current corporate rates.
For longer stays at Mariners Cove we offer guests a discount. Our apartments are ideal for a long term stay as they are fully self contained with dishwasher, full kitchen, washing machine and dryer ... all right in the centre of Paynesville
We sure do! Mariners is the ideal location for gatherings as we have communal spaces on the water with a BBQ. Contact our Guest Services team to discuss your needs.
Our gift vouchers can be purchased online and are the perfect way to say Happy .. something or thank you!
Choose from a dollar amount or one of our accommodation packages with Metung Hot Springs or Sardine Dining.
Purchase an online Gift Voucher and get it sent straight to the lucky person. Vouchers start from $250.
Please note that our rooms have a maximum number of guests based on the room type. Depending on your room type capacity, additional guests are welcome.
If an extra bed is required, fold out beds are available to hire for $30 per night.
Our motel rooms are ideal for shorter stays or couples, while our self-contained apartments offer separate living areas, full kitchens, and more space — better suited to longer stays, or those wanting more room to spread out.
Our motel rooms comprise of Queen, King, Twin, Accessible, Family & Spa rooms and all look out over the Canal. Our Apartments comprise of 1 Bedroom and 2 Bedroom and are fully self contained.
Please note that the bedrooms in our apartments are located upstairs, while the bathroom, kitchen, and living areas are on the ground floor. As access to the bedrooms is via stairs, these apartments are not suitable for guests with accessibility or mobility requirements.
Yes — all our rooms have water views. All motel rooms lead directly on to the canal. All apartments look toward Raymond Island and over the McMillan Straits. All 2-bedroom apartments have a downstairs patio and upstairs private balcony off the master bedroom looking out to Raymond Island.
Booking directly with Mariners Cove is the easiest way to secure the best available rate. Simply book online through our website or give our friendly Guest Services team a call.
When you book through third-party websites such as Booking.com, Expedia or Wotif, accommodation providers typically pay commissions of 15–20%. By booking directly with us, those savings stay with you, helping us offer better value and more personalised service.
We support every charity that we can because we believe that a community thrives when everyone helps each other out. From local sporting clubs to school fundraisers and community events, we're proud to give back to the Paynesville and East Gippsland region that's given so much to us.
Some of the Clubs that we are proud to support:
Paynesville Floating Tin Shed (Gold Sponsor)
Bairnsdale Football Netball Club
Paynesville Football Netball Club
Walk and Talk Mental Health
Breast Cancer Support Fund
MND Big Freeze – Bairnsdale Football Netball Club
Big Boys BBQ
Biggest Morning Tea
Paynesville Classic Boat Rally
… just to name a few
We have amazing staff and we pride ourselves on being a supportive employer where our staff can thrive.
We only use local contractors, keeping it local where we can everytime!
Mariners Cove offers a range of accommodation options to suit couples, families and groups, including:
- 15 motel rooms, accommodating 2–5 guests
- 1 one-bedroom apartment with a King bed and fold-out Queen sofa bed
- 7 two-bedroom apartments, accommodating 4–6 guests
Paynesville is a fantastic location for business events and corporate team building. While we do not have meeting facilities we do have some great recommendations:
Yes. There are 12 moorings at Mariners Cove where you can cast a line or tie your boat up. Contact Guest Services to pre-book your jetty mooring ($11 per night).
IMPORTANT INFORMATION
The closest launching ramp is King Street Boat or Progress Jetty.
We ask that you take care when manoeuvring your vessel around the jetties as there may be swimmers in the water.
The canals are prone to tidal movement so please use caution when tying your boat to the jetty.
Please note that any jetty damage is payable by the guest.
Maximum speed in the canals and McMillan Straits is 5 knots.
Yes we have an electric BBQ for our guests to use. It is located on the waterside of our motel rooms. Utensils are provided and located on the BBQ
Travel cots, including a sheet set and blankets, ($15 per day) and highchairs ($10 per day) are available on request from Guest Services. Pre-booking is highly recommended.
All rooms offer smart TVs. Streaming apps are on all TVs and you will need your own Streaming service login and account. Remember to log out on departure.
Our rooms are all well equipped with microwave, toaster, kettle, fridge & wifi. For a complete list of in-room facilities, visit our Accommodation page.
Our motel units do not have an onsite laundry service. However, a laundromat is located on the Esplanade in Paynesville.
Our 1 and 2 bedroom apartments are fully equipped with a washing machine, clothes airer and dryer.
An EV charger is located in the Raymond Street car park, just 20metres from the Resort.
Our Guest Services team are all locals who love East Gippsland. We have brochures and local knowledge on just about everything there is to do in our beautiful region.
You will also find some useful information about local attractions and dining options in you room. Our PLAN page of our website has some great info
Check-In: From 2:00PM
Check in is available 24 / 7. If you are arriving outside our Reception hours we will send you instructions for key collection from our key safe at Reception.
Check-Out: By 10:00AM
If you require an early check-in or late check-out, please contact Guest Services to discuss.
Whilst our team will accommodate your needs wherever possible, please note requests are subject to availability.
Mariners Cove Guest Services is open 7 days a week:
Monday – Friday: 8.30am - 5.30pm
Saturday, Sunday & Public Holidays: 9am-4pm
Bookings can be made online anytime; for best rates, book direct.
If you require a booking today and it is outside of our Reception hours, call 03 5156 7444.
Mariners Cove is located in a peaceful location. As a courtesy to other guests we do not tolerate excessive noise. Please ensure that noise levels are kept to a minimum and that you respect our strict ‘no noise’ policy from 10pm.
If persistent noise complaints are received by Management, we reserve the right to ask you to leave the premises without refund of monies paid.
We love animals however we have a strict no pet policy except for assistance dogs. If you are bringing an assistance dog, please advise Guest Services prior to your arrival.
Mariners Cove manages a Pet Friendly property in Paynesville. Located on Canal Road it offers 3 bedrooms, a large fully fenced back yard, fast wifi and a fire pit. More details on Canal Road Pet Friendly house
Each room or apartment has an allocated car space; it is important that your vehicle is parked in the allocated space at all times.
Additional parking spaces are available - first in best dressed
Mariners Cove does not offer breakfast but lucky for us we are in the centre of Paynesville and are surrounded by some great cafes. Our faves are Ginny's cafe and Paintsville
Yes, we provide free wifi.
Wifi log in details are located on the welcome sign on the wall in your room
Catch the V/Line Train on the Gippsland Line to Bairnsdale. Bairnsdale offers a bus to Paynesville that will drop you at our doorstep - directly from the Bairnsdale Train Station
Check-in is from 2:00PM
If you require an early check-in, please contact Guest Services. If we can do it, we will do it... please note requests are subject to availability.
Please contact Guest Services to advise that you will be arriving outside reception hours, and they will provide instructions on how to access your accommodation via a key safe at Reception.
Reception closes M-F at 5.30pm / Sat,Sun, PH at 4.00pm
Mariners Cove Motel + Apartments provides luggage storage for hotel guests pre or post-stay at no extra charge.
Yes, you can fish from the Mariners Cove jetty. For information about other fishing spots in the area, including a current fishing report, please visit Guest Services / or in the window of Reception.
Don't forget to purchase your fishing licence - learn more.
For the comfort of all guests, smoking is not permitted inside your room or on the patio of the motel units or apartments. Smoking is permitted on the grassed area of the canal; ashtrays are available in this space.
Guests who have smoked inside their apartment will be charged a fine.
Our standard servicing schedule is:
Motel, Accessible, Spa and Family rooms are serviced every second day OR on request.
1- and 2-bedroom apartments are serviced weekly.
Rooms are not serviced on Public Holidays.
Contact Guest Services if you would like to request daily room servicing. Towels, additional amenities and tea/coffee is available from Reception during opening hours.
A fish cleaning area is located outside Pier 70 on the Esplanade. Please do not scale, clean or gut fish in your apartment or on the verandas or balconies.
A cleaning charge will be incurred if fish scales are found inside the apartment.
We're right on the Esplanade in Paynesville, East Gippsland, with marina and canal views. We're an easy walk to local restaurants including Sardine Dining, Pier 70, Paynesville Hotel, Paynesville Bakery & Ginny’s Cafe and across the road from the Raymond Island ferry
The Raymond Island vehicle and pedestrian ferry departs at least every 20 minutes from Paynesville, just across the road from Mariners Cove. It is free to walk or bike on the ferry and is $13 return to take your vehicle. It's a popular spot for koala spotting and seeing Australian wildlife in their natural habitat — the island has a large wild koala population and walking trails through the bush. We recommend to download the Koala Trail Discovery app.
To learn more about the Koala Trail in Raymond Island, visit their website.
It's entirely up to you! A quick trip over to see the koalas can have you back in around 40 minutes — perfect if you're short on time. Or take it slow and stroll the bush tracks, soaking in the flora and fauna, the scents of the bush, and the peace and quiet Raymond Island is known for. There's a picnic ground, public toilets, and a playground on the island, making it easy to spend a few hours there. Our tip - One of our favourite ways to finish up is strolling back along the waterside boardwalk.
Great question – while we do experience the seasons, the Gippsland Lakes are considered Victoria's Riviera, making Paynesville a year-round destination. Every season has its own charm here — summer for boating and watersports although many people love the calmness of Winter and choose to boat and fish the waterways to themselves. Koalas are out and about all year round and fishing, autumn and spring for mild days and fewer crowds, and winter for cosy stays and still, glassy water on the lakes. Our low season rates run from June to August so this is also a great time to take advantage of the winter months.
Please leave your key at Guest Services or place it in the Key Return Box (located to the left of the Guest Services door).
Check out is 10am.
If you require a late check-out, please contact Guest Services to discuss. Whilst our team will accommodate your needs wherever possible, please note requests are subject to availability.
Please leave your key at Guest Services or place it in the Key Return Box (located to the left of the Guest Services door).
Yes, lost property is kept for 3 months and is returned upon request (at the guest’s cost). Perishable items are not kept for any period of time.
Please check your room thoroughly prior to departure, as Mariners Cove cannot accept liability for any personal belongings that are left behind or lost.
The hotel provides luggage storage for hotel guests pre or post-stay at no extra charge.
Our cancellation policy is:
Flexible reservations may be cancelled or amended up to 2pm on the third day (72 hours) prior to the day of arrival date without any charges.
Reservations cancelled or amended after 72 hours prior to arrival will incur a fee of one nights' accommodation.
Bookings made via third parties must be cancelled directly with the relevant booking agent.
Bookings made across peak periods such as Christmas, Easter and long weekends have a 14-day cancellation policy.
View our complete Terms and Conditions.
